Arizona Department Of Economic Security
Arizona Department Of Economic Security Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arizona Department Of Economic Security has a 2.1 star rating from 6 reviews; consumers are mostly dissatisfied. Arizona Department Of Economic Security reviews note frequent phone interview failures, website and chat outages, and high reported price level while some customer service staff are helpful.
Key Takeaways for Future Customers
- Expect long waits and repeated attempts for phone interviews.
- Website, login, and virtual assistant often fail; bring paperwork when possible.
- Prepare for delays that may affect benefits; document submissions carefully.
Negative Feedback / Risk Areas
- High call volume and dropped calls causing missed interviews and customer complaints.
- Inability to reach staff by phone or chat and confusing case handling.
- Reports of benefit denials or reductions after system issues.
Positive Feedback
Most over-the-phone workers are easy to deal with and get things done, providing the best customer service experience reported.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arizona Department Of Economic Security has a 2.1 star rating from 6 reviews; consumers are mostly dissatisfied. Arizona Department Of Economic Security reviews note frequent phone interview failures, website and chat outages, and high reported price level while some customer service staff are helpful.
Key Takeaways for Future Customers
- Expect long waits and repeated attempts for phone interviews.
- Website, login, and virtual assistant often fail; bring paperwork when possible.
- Prepare for delays that may affect benefits; document submissions carefully.
Negative Feedback / Risk Areas
- High call volume and dropped calls causing missed interviews and customer complaints.
- Inability to reach staff by phone or chat and confusing case handling.
- Reports of benefit denials or reductions after system issues.
Positive Feedback
Most over-the-phone workers are easy to deal with and get things done, providing the best customer service experience reported.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
My husband has had ER surgeries,...
- - Husband had ER surgeries; medical was approved during hospital stay.
- - Reapplied for me and daughter; new case started 5/1/26.
- - Request CSR review.
My husband has had ER surgeries, approved medical at the hospital stay. I reapplied for myself and daughter, and I believe another case was started 5/1/26.
I had previously in April uploaded the required info, pending review and approval way before 5/1/26. Now we were denied all benefits. He's admitted again 5/6/26. I'm unsure how to get this resolved.
All info had been uploaded to the 3/7/26 application; now I saw a new one and re-uploaded it to the new application started on 5/1/26. Can someone please help us get it reviewed by a CSR who knows what they're doing?
Thank you, Maribel.
623-340-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
High call volume
- - Phone interview couldn't be completed due to high call volume all day.
- - They said they don't conduct in-person interviews when we arrived.
Couldn't do the phone interview AT ALL! It's always due to high call volume and it's the entire day!
I tried calling first thing in the morning but no such luck! It's like they automatically have you on HIGH CALL VOLUME speed dial and it's so frustrating! We tried before going to an in-person interview like what the notice said but they said when we got there that they don't conduct in-person interview!!!
WTH!?!?! This is so frustrating!!
- Poor customer service
- Lack of empathy
- Poorly trained staff
User's recommendation: Let's band together to get this department reorganized and have people prioritized! Let's complain them because they aren't doing the best job so far!
Maricopa, Arizona
"High call volume"
- - I've been trying for three full days to do my interview.
- - There is high call volume and calls are being hung up with no callback.
I've been trying for THREE FULL DAYS to do my interview, but "high call volume" and hanging up on me instead of having someone call back like they used to is happening. I'm beginning to think this may be done intentionally given our political climate and their quest to end SNAP.
I have had this happen EVERY day since 12/15. I have called every number the phone are off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
I need to do my interview & find out about my food stamps
- - Phone lines are busy, preventing me from completing the interview for food stamps.
- - I have been trying since last month but haven't gotten through.
Sucks
I can't complete my interview so I can get my food stamps because everyone is calling; the phone lines are busy. I have been trying to do my interview for food stamps since last month, but I haven't gotten through to them.
- Can not get ahold of anyone
Preferred solution: My food stamps & medical
Ganado, Arizona
Interview and case statis
I have been trying to complete an interview for food stamps, and I can never get through on the line. I want to know the status of my case since I turned in some statements!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Interview
The whole issue sucks, the state is not answering their phones to us, and for people losing their aid, the sting hurts even harder. Start 6 months prior to needed.
- Dont really get help
Preferred solution: Would like to be seen or receive a phone call like I was told
Yuma, Arizona
Help I’m starving
- - I have no internet and mailed my report.
- - I have not eaten for six days due to a broken leg and cannot contact you because my keypad doesn't work.
Because I turned in my mid report, I have no internet, so I mailed it, and you turned me off, and I have no food. I have not eaten anything in six days because I have a broken leg, and I have no way to get a hold of you guys because I can't use my keypad, and I've not eaten in days because I can't get a hold of you.
Is there any way people could get a hold of you that do not have internet and their keypads don't work?
I mailed you in my report; I'm starving. Can someone please help me?
Yuma, Arizona
Help!!!!!
- - Hasn't eaten in days and needs help.
- - Broke leg, no internet, and keypad doesn't work.
- - Using another phone fails because my info isn't recognized.
I haven't eaten in days. I really need help.
I've broken my leg.
I don't have internet, and my keypad doesn't work. When I use someone else's phone, it doesn't go through because you don't recognize my information that I've had for years for some reason.
Preferred solution: I haven’t eaten in six days because I don’t have a keypad that works properly and I don’t have Internet and you guys don’t answer the phone. It just says sorry we can’t help you basically I need help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI completed mid contact approval and still no change on the status. Please help
Not good at all. I feel non important.
I did not get to far with this phone call because it was dropped by your company or HEAplus. So I didn't get anywhere with this.
Thank you for inquiring. Sincerely,
Christine McLeman
Preferred solution: Nutrition assistance back... Our two teenage boys sure would appreciate it.
Phoenix, Arizona
I need a call back
You guys called me super early in the day I need a call back for foodstamps I cant get to a human and its *** me off whats the point of a number if you arent going to answer
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Verified ReviewerWhy did my foodstamps decrease?
I can't survive off of what I'm getting because groceries are so expensive & u don't get much at all, please help me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
No one answers phone for interview. Not enough workers.
- - Phone lines are overloaded with high call volume and long waits.
- - DES offices have long lines, no seating, making it hard for disabled people.
I call and the phone is so overloaded with calls that it says "due to high call volume we cannot take your call"
I started calling at 7:45 am it was busy then I find out they open at 7-7pm. I tried again 8:05 am it said 45 min wait time I got through then It hung up.
I went to the DES office yesterday the worker said "DES interviewer never called you". The worker says "I put you for a phone call, you should have a phone call within 24-72 hour, unless you can call and get a hold of them sooner.
This morning I still can't get through!
The DES offices are filling up again!
They are not taking numbers and you have to stand in a long line with no seating. With my leg and back disability it was very hard to do, very painful.
- Most over the phone workers are easy to deal with and get things done
- Des becomes a circus act with kids crying pissed parents
- Clients become a yo yo going back a forth
- State does not let us know of changes laying off employees
Preferred solution: I want my interview for my renewal.
User's recommendation: If the state is minimizing workers for phone applications or for interviews they need to go back to the old way of taking numbers or calling people name out so we can sit down.
Voluntary Withdrawal
I can't reach anyone at DES by telephone. Chat virtual assistant doesn't work. Website options to withdraw are all greyed out.
- No service or communication no one the public can access
Preferred solution: I want to withdraw from services.
User's recommendation: If enrolled in Medicaid/AHCCCS do it throigh a different department and not DES.
Winkelman, Arizona
Need emergency stamps interview
- - I visited the office twice; I am 40 miles away.
- - No one answers the phone; I hitchhiked; I saw gossiping instead of taking calls.
- - Interview ASAP.
I've been to there office twice and I live 40 miles away. I had to hitch hike both times cuz no one answers the phone.
I asked why can't I get a quick interview now that I was there and clearly I saw people just gossiping about who knows what but they weren't on the phone.
I need an interview asap. Please help.
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Verified ReviewerI wanted to make a change report but I can't log into my account
I wanted to make a change report but I can't log into my account I don't have the password and I am homeless so I wanted to get back the hot meals program
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenew My Benefits
I'm Calling But Unfortunately It Keeps Saying they Can't take My Call And I Been Trying To Call Them for Over A Month, It Just Says I They Can't Take My Call And Hangs Up On Me.
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Right, because you're the only person trying to call in and get some benefits. Here's a thought, get a job with these people and help reduce call volume rather than insult the overworked people in there.